FAQ’S

Find all the answers you’re looking for on EMA

GENERAL

Can I purchase 1 perfume for myself?

There is a minimum spend of R500 each time you purchase. When you sign up to be an agent, you will be able to add more perfumes to your cart.

Am I the only agent in my area?

There are agents across South Africa. However, with EMA perfume being in popular demand, other agents should not affect your sales.

Does the branch have all the perfumes on the catalogue?

Yes, our branches are fully stocked with prices matching the catalogue. Occasionally, there might be temporary stock shortages, but we're committed to quickly restocking for a continuous supply of your favourite perfumes.

Can I pay with Cash at the Store?

Due to safety reasons, we do not accept cash in stores. You can pay with a card in the store, INSTANT EFT or do a cash deposit. Please remember to bring the deposit slip.

Are you open on the weekend?

Yes, we are open on Saturdays, except for our PMB, Mtubatuba, and Empangeni Stores. For the operating hours of these specific stores, please refer to the store locator.

How Should I Store my EMA Perfume?

To ensure the longevity and quality of your EMA Perfume, it is recommended to store it in a cool, dry place. Avoid exposing it to direct sunlight, as this can affect the fragrance over time.

I have a follow- up question. How can I get in touch with you?

You can reach out by sending a message to EMA Enquiries on [+27 64 669 9049] (WhatsApp Only).

Can I open an EMA store?

Currently, EMA does not offer opportunities for opening franchise stores. However, you are welcome to retail EMA products from your own store under a different business name.

ORDER & DELIVERY

Is it possible to place an order for delivery?

Yes, to place an order for delivery, click on Shop Online. Courier fee rates are subject to location.

Can I pay when my order is delivered?

Sorry, but we require payment during checkout and don't offer a pay-on-delivery option.

How many perfumes do I have to order? What is the minimum purchase?

The minimum spend to purchase stock is R500. Please refer to the catalogue for stock prices.

Can you deliver internationally?

We currently do not provide international delivery. However, we can arrange delivery to a pickup point near the South African border for your convenience.

PRODUCT INFORMATION

Are EMA perfumes oil based?

Yes, all our fragrances are crafted using a high-grade perfume oil.

What price should I sell EMA products for?

We don't set selling prices for South African entrepreneurs. As an agent, you are your own boss.

How do I make perfume last longer on my skin?

Before applying EMA perfume, we recommend using an EMA lotion to lock in the fragrance. Additionally, consider experimenting with different scents; sometimes, our noses become accustomed to one fragrance, and a change can bring back the freshness and longevity you desire.